Shipping & Returns
Ja. Hieronder staat de complete versie, klaar om in één keer te kopiëren en plakken.
Shipping
Orders are carefully prepared and dispatched within 2 business days.
Delivery times vary depending on the destination country and the shipping carrier. Once your order has been shipped, you will receive a confirmation email with tracking information (where available).
Please note that pre-orders or made-to-order pieces may require additional processing time. Any extended lead times will always be clearly mentioned on the product page.
Packaging
Every order is packed with great care to ensure it arrives safely.
Because ceramics are naturally fragile, each piece is carefully wrapped using protective packaging materials before shipping. I take every precaution to make sure your order reaches you in perfect condition.
Damaged Orders
If your order arrives damaged, please contact me within 48 hours of delivery and include clear photos of both the damaged item and the packaging.
I will review the situation as quickly as possible and work with you to find a suitable solution.
Returns
I hope you love your purchase. However, if you're not completely satisfied, you may return your order within 14 days of receiving it.
Items must be returned unused, in their original condition and securely packaged.
Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged or an incorrect item was received.
Returned items must be packaged carefully to prevent damage during transit. If a returned item arrives damaged due to insufficient packaging, I may not be able to issue a full refund. Whenever possible, please use the original packaging.
Custom-made, personalised or commissioned pieces cannot be returned unless they arrive damaged or faulty.