FAQ
Are all pieces handmade?
Yes. Every piece is handmade in my studio with great care and attention to detail. Because each item is individually crafted, slight variations in shape, colour and texture are a natural part of the making process. These subtle differences make every piece truly one of a kind, ensuring that no two are ever exactly the same.
Will my piece look exactly like the photos?
Every product is photographed as accurately as possible to represent its colours, details and finish. As each piece is handmade, your item may vary slightly in shape, glaze or texture. These natural variations are part of the beauty of handmade ceramics, making your piece uniquely yours while staying true to the design shown.
Are your ceramics dishwasher and microwave safe?
To help preserve the beauty and longevity of your ceramics, I recommend washing them by hand using warm water and a mild detergent. My ceramics are not suitable for the dishwasher or microwave, as high temperatures and sudden changes in temperature may affect their finish over time. With the right care, your piece can be enjoyed and cherished for many years.
How long does shipping take?
Orders are carefully prepared and dispatched within 2 business days. Delivery times vary depending on the destination country within Europe. Once your order has been shipped, you'll receive a shipping confirmation email with tracking information so you can follow your parcel every step of the way.
How are fragile items packaged?
Every order is carefully packed using high-quality protective materials to help ensure it arrives safely. As each piece is handmade and delicate, I take extra care when packaging every order, so it reaches you in the same condition it left my studio.
What if my order arrives damaged?
Although every order is packaged with great care, damage during transit can occasionally occur. If your order arrives damaged, please contact me within 48 hours of delivery and include clear photos of both the item and its packaging. I'll review the situation as quickly as possible and work with you to find the best possible solution.
Will sold-out items be restocked?
Some designs may return, while others are released as limited collections and won't be reproduced. If you'd like to stay informed about future restocks and new collections, you're welcome to follow Mellynism on Instagram or subscribe to the newsletter.
Do you offer custom orders?
At this time, I don't offer custom orders. I love creating freely and allowing each collection to develop naturally from my own ideas and creative process. This allows me to give every piece my full attention and ensure that everything you see reflects the vision and craftsmanship behind Mellynism.